PM SHOP S.A.P.I. de C.V., from now on called "PUMAS SHOP"informs users of the portal www.tiendapumas.com its shipping policies for products purchased through the portal.
Products sold through the site www.tiendapumas.com will be processed in no more than 48 hours after having confirmed the payment of the product, that is, our payment service providers confirm that the payment has been made correctly.
Once the payment is confirmed, the product will be packed and sent to the shipping address provided by the customer when purchasing.
The product will be sent through DHL, it will be sent by the method selected by the user in his purchase.
The cost of shipping varies depending on the total weight of the products purchased and the geographic location of the recipient, the customer can check the cost of shipping before confirming their payment.
Currently only shipments are made within the Mexican Republic.
Delivery times can be affected by factors external to the trade, such as weather factors, environmental and health contingencies, general delays in the parcel service, theft, loss, etc.
In the event that the product is stolen or lost during delivery, the business undertakes to send the product back to the customer as soon as it has the report confirming the theft or loss.
For questions or clarifications about the shipment, users can contact the customer service team in any of the following means:
- Email: firstname.lastname@example.org
- Telephone: 81 8342 9160
In case it is difficult to access the delivery location, up to 10 additional days will be added.
Important: The delivery time begins from the confirmation of payment and validation of the existence of the product in the warehouse (pre-sales), a date that may not necessarily be the day you generated your order, since the validation of card payments Credit or debit can last up to 48 business hours.
DHL makes 3 delivery attempts, if we cannot locate you, your delivery data is incorrect or we do not receive additional data from you and this causes us not to be able to complete the delivery in the 3 attempts, the item will be returned to the warehouse, the sale canceled and your money refunded.
It should be noted that the validation of credit or debit card payments can last up to 48 business hours (they do not count weekends or holidays). Regarding orders with a payment reference, you have up to 24 hours to make the payment at the counter or electronically.
It is extremely important to emphasize that “PUMAS SHOP”Reserves the right to request official documents from its clients in order to validate the transaction generated by any purchase on our portal.
All products offered are subject to store availability and while stocks last. Delivery time subject to inventory availability.
Last update: November 10, 2020.