PM SHOP SAPI de CV ( hereinafter referred to as the “TIENDA PUMAS”), with address at Privada Reforma 108, Colonia Los Treviño, Santa Catarina, Nuevo León, México, 66150 is responsible for the website www.tiendapumas.com or the page with which it was replaced.
This agreement describes the general terms and conditions ("General Terms and Conditions") applicable to the use of the services offered by TIENDA PUMAS ("the Services") within the site www.tiendapumas.com ("" or the "site"). Its purpose is to regulate the use of this website. Any person who wishes to access or use the site or services may do so subject to the General Terms and Conditions, together with all other governing policies and principles that are incorporated herein by reference.
PM SHOP S.A.P.I. de C. V. is not a subsidiary or affiliate of Club Universidad Nacional A. C., (also known as Pumas de la UNAM, Pumas UNAM or simply Pumas) but is a company outside the institution that provides its service.
The use of the Website by a third party attributes the status of User and implies the User 's full acceptance of each and every one of the Conditions that are incorporated in this Legal Notice. TIENDA PUMAS can offer through the Web, www.tiendapumas.com services that may be subject to particular conditions about which the User will be informed in each specific service.
PUMAS STORE is committed to ensuring the accuracy and timeliness of the content of the website, including – but not limited to and as appropriate – data on models, prices, services, assistance and others. Without prejudice to the assumption of this commitment, TIENDA PUMAS is not in a position to offer, nor does it offer a guarantee regarding the accuracy of the information of any kind collected on the website and that due to error or omission is incorrect or may have become outdated. In order to minimize the inconveniences caused by possible errors, it is recommended that they be used as guidelines.
The Services are only available to persons who have legal capacity to contract. People who do not have that capacity, minors or TIENDA PUMAS Users who have been temporarily suspended or permanently disabled may not use the services. If you are registering a User as a business, you must have the capacity to contract on behalf of such entity and to bind such entity under the terms of this Agreement.
In order to use the services provided by TIENDA PUMAS, it is mandatory that all fields of the registration form have valid data. The future User must verify that the personal information made available to TIENDA PUMAS, in order to register on the Site, is exact, precise and true ("Personal Data"), and assumes the commitment to update Personal Data as necessary. TIENDA PUMAS may use various means to identify its Users, but TIENDA PUMAS is NOT responsible for the accuracy of the Personal Data that its Users make available. Users guarantee and are responsible, in any case, for the veracity, accuracy, validity and authenticity of the Personal Data made available to TIENDA PUMAS.
PRODUCT DESCRIPTIONS
All information about products contained on our website is provided for informational purposes only. Before using products, always read product labels, warnings, and instructions for use. TIENDA PUMAS tries to be as accurate as possible. However, TIENDA PUMAS does not guarantee that the descriptions or content are accurate, complete, reliable, current or error-free. If you consider that a product offered at PUMAS STORE does not meet its description, the only remedy available to you will be to return it, as long as it is returned unused and in accordance with the Product Policy. Returns.
EXCHANGE, REFUND AND RETURNS POLICY
PUMAS STORE offers exchanges or returns, as long as no more than 30 calendar days have passed after receipt, that the defects are attributable to the manufacturer and that there are no signs of use outside of ordinary use in the stated period; The customer must pay for shipping back to the Store and the Store will resend it at no additional cost to the Customer.
Likewise, when a refund is requested, the following procedure must be followed, within a period of no more than 30 calendar days after receipt, the customer must pay for the return shipping to the Store and the Store will refund them as follows: if The payment was made with a credit or debit card, it is refunded to the card, but if it was paid with cash at a convenience store, pharmacy, self-service or SPEI bank transfer, it is refunded in credit at the pumas online store, unless the Customer's payment method is not compatible.
To apply an exchange or return, the following points must be met:
- The product was not personalized (including name, number, patches, or any other customization available on Tiendapumas.com or that has been personalized by the customer on their own)
- The product has not been used and retains its original labels attached to the product.
- The product has manufacturing defects, clearly not generated by the user.
- The product arrived damaged to the recipient, it shows signs of damage during shipping caused by the parcel company
- The product delivered does not correspond to the one purchased on the portal, meaning that the wrong product was sent
- The product has not been personalized with any type of printing; That is, personalized products do not apply for any type of exchange or return, partial or total.
To make the return or refund valid, the customer support team must be informed within the first 30 days from the date of delivery of the item and send photographs and/or videos showing how the package arrived.
Likewise, if the package arrives damaged, we ask the customer not to accept it from the delivery person and indicate that it will not be accepted for that reason, and we appreciate the customer taking a photograph of the package during the delivery attempt.
Subsequently, inform the store's customer service that the package being delivered was damaged and was not accepted, send the photographs and we will immediately proceed to send the product to the customer again to the same address requested.
No exchanges, returns or refunds will be made on used products or products without a label attached to the product.
For any questions or clarifications, we invite users to consult with our customer service team through our means of communication:
- Email: contacto@pmshop.mx
RATES, PAYMENT FORMS AND BILLING
The indicated rates and prices will contain, unless otherwise indicated, the Value Added Tax corresponding to the Municipality of Santa Catarina, Nuevo León.
TIENDA PUMAS reserves the right to modify, change, add, or eliminate the current rates, at any time, by publication on the website and/or, in the manner established in this Notice, which will unequivocally constitute notification to Users.
Unless expressly stated, prices do not include home delivery services.
Forms and methods of payment accepted by the website: Payment through PayPal and credit card payments with the Conekta application. As well as payments made by Gift Card and/or cash through Oxxo, Banorte stores and SPEI transfers.
If you request billing, please request it the same week in which the order was placed, legibly attaching proof of payment and proof of purchase to the email. contacto@pmshop.mx.
OFFERS AND PROMOTIONS
The offers and promotions indicated will be adjusted to the availability of the product and the indicated duration.
If a duration of the offer and/or promotion is not expressly indicated, it will be considered valid while supplies last.
All promotions are shown on the Promotion Bases page or by clicking on this link.
PRODUCT AVAILABILITY ON THE INTERNET PORTAL
All information and details regarding the availability, shipment or delivery of a product are estimates only. When you place your order, we will send you a message confirming receipt of your order. In the event that, for any reason, during the processing of your order, the product ordered by you is no longer available, the charge will be made, but the order will be canceled and the money will be refunded according to the procedure indicated above, except in case you have selected to pay with gift cards, in which case the refund will be made on an existing gift card or on a new gift card, as indicated later.
If the product you ordered is not available, we will allow you to order the same subject to inventory confirmation. If we cannot obtain the desired product, your order cannot be confirmed. For orders paid with gift cards we will refund the full amount that would have been paid, either on the existing gift card or on a new gift card.
We only allow product purchases in quantities corresponding to the typical needs of an average household. This applies both to the number of products ordered in the same order and to the case in which the customer chooses to place several orders for the same product. In the event that a customer places an order for multiple units of the same product or multiple orders for the same product, we reserve the right to reduce the number of products ordered.
DELIVERY METHOD
National shipments are made exclusively by Estafeta. If Estafeta, depending on the geographic location of delivery, does not have delivery availability, a shipping alternative will be evaluated.
WARRANTY
Several products available for purchase are covered by a warranty. If you want more information regarding the guarantees offered by TIENDA PUMAS please ask specifically about the product.
LIMITATION OF LIABILITY
THE TIENDA PUMAS SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND OTHER SERVICES INCLUDED IN OR OTHERWISE AVAILABLE TO YOU THROUGH THE TIENDA PUMAS WEBSITE ARE PROVIDED BY PUMAS STORE ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING .
PUMAS STORE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY NATURE, EXPRESS OR IMPLIED, REGARDING THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED IN OR OTHERWISE AVAILABLE TO YOU THROUGH OF THE SERVICES OF PUMAS STORE UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE PUMAS STORE SERVICES IS AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PUMAS STORE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
TIENDA PUMAS DOES NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS AND OTHER SERVICES INCLUDED IN OR OTHERWISE AVAILABLE TO YOU THROUGH THE SERVICES OF TIENDA PUMAS PUMAS STORE SERVERS OR ELECTRONIC COMMUNICATIONS SENT BY PUMAS STORE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TIENDA PUMAS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY NATURE RESULTING FROM THE USE OF ANY SERVICE OF TIENDA PUMAS, OR ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PUMAS STORE SERVICES, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
SOME LAWS DO NOT ALLOW THE LIMITATION ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. THE RELEASES, EXCLUSIONS AND LIMITATIONS WILL APPLY TO THE MAXIMUM MAXIMUM PERMITTED UNDER APPLICABLE LAW.
THE INFORMATION ABOUT THE PRODUCTS CONTAINED ON THIS WEBSITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. BEFORE USING THE PRODUCTS, ALWAYS READ THE LABELS, WARNINGS AND INSTRUCTIONS FOR USE. PUMAS STORE DOES NOT ASSUME ANY RESPONSIBILITY FOR INACCURACIES OR DIFFERENCES IN PRODUCT INFORMATION.
CORRECT USE OF THE WEBSITE
The User undertakes to use the Website, the contents and services in accordance with the Law, (Industrial Property Law, Copyright Law, etc.), applicable regulations, jurisprudence, criteria issued by the Authority ( Jurisdictional and/or Administrative and/or Autonomous Constitutional Body), this Legal Notice, good customs and public order. Likewise, the User undertakes not to use the Website or the services provided through it for purposes or effects that are illicit or contrary to the content of this Legal Notice, harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Website or its services or prevent normal enjoyment of the Website by other Users.
Likewise, the User expressly undertakes not to destroy, alter, modify, supplant and/and disable in any other way, damage the data, codes, programming, programs or electronic documents and others found on the www.tiendapumas website. com .
The User undertakes not to hinder the access of other users to the access service through the massive consumption of computer resources through which TIENDA PUMAS provides the service, as well as to carry out actions that damage, interrupt or generate errors in said systems. The User agrees not to introduce programs, viruses, malware, fishing, macros, identity theft, applets, ActiveX controls or any other device logic or sequence of characters that cause or are likely to cause any type of alteration in the computer systems of TIENDA PUMAS or third parties.
The User agrees not to obtain information, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any type of material accessible through the Web or the services offered therein.
INTELLECTUAL PROPERTY OF THE CONTENT OF THE WEBSITE
All contents of the Website, unless otherwise indicated, are the property of the company that owns the nominative brand, mixed brand, or unnamed brand that appears on the products.
PUMAS STORE does not use the trademark and/or distinctive sign, it only describes and publishes a product for sale, so the industrial property belongs to the company that owns the nominative trademark, mixed trademark , an unnamed brand that appears on the products, so it does not require a license to exploit the brand.
Likewise, all trade names, brands or distinctive signs of any kind contained on the Website are protected by Law.
TIENDA PUMAS does not grant any type of license or authorization for personal use to the User over its intellectual and industrial property rights or any other right related to its Website and the services offered. in the same. Therefore, the User recognizes that the unauthorized reproduction, distribution, commercialization or transformation of the elements indicated in the previous sections constitutes an infringement of the intellectual and/or industrial property rights of STORE PUMASor the owner thereof.
The contents of the screens related to the services of www.tiendapumas.com or the one that replaces it, as well as the programs, databases, networks, files that allow the User to access and use their Account, are the property of TIENDA. PUMAS and are protected by applicable legislation on industrial property and intellectual property. Improper use and total or partial reproduction of said contents are prohibited, unless expressly authorized in writing by TIENDA PUMAS.
LIABILITY REGIME
The User is solely responsible for any infractions that may be incurred or for any damages that may be caused or caused by the use of the Website, leaving PUMAS STORE exonerated from any type of liability that may arise. by the actions of the User.
The User is solely responsible for any claim or legal, administrative, judicial or extrajudicial action initiated by third parties against
PUMAS STORE based on the use by the User of the Web. Where applicable, the User will assume all expenses, fines, sanctions, rights, costs and compensation caused to TIENDA PUMAS as a result of such claims or legal actions.
RESPONSIBILITY FOR THE OPERATION OF THE WEBSITE
TIENDA PUMAS declines all responsibility that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of the electronic system, caused by causes beyond the control of TIENDA PUMAS strong>.
Likewise, TIENDA PUMAS also excludes any liability that may arise from delays or blockages in the operational functioning of this electronic system caused by deficiencies or overload on telephone lines or the Internet, as well as damages caused by third parties through illegitimate interference beyond the control of TIENDA PUMAS.
RESPONSIBILITY FOR USER COMMENTS
Since the ratings, comments and responses are made by the Users, these will be included under the exclusive responsibility of the Users who issue them. PUMAS STORE has no obligation to verify the veracity or accuracy of the same and is NOT responsible for the statements made there by any User, for the purchases or sales that the Users make taking them into account or for trust. deposited in the counterparty's ratings or by any other comment expressed within the site or through any other means, including email. TIENDA PUMAS reserves the right to delete comments that are considered inappropriate or offensive. TIENDA PUMAS maintains the right to exclude those Users who are the subject of negative comments from different sources.
Because verification of the identity of Users on the Internet is difficult, and is based on the good faith of the information provided by them, TIENDA PUMAS cannot confirm, nor does it confirm, the intended identity. of each User. For this reason, the User has a User reputation system that is periodically updated based on data linked to their activity on the site and the comments entered by Users according to the operations they have carried out. This reputation system will also consist of a space where Users will be able to make comments and reply to the ratings received and access them. These comments will be included under the exclusive responsibility of the Users who issue them.
RESPONSIBILITY FOR LINKS/ENLACES
The Site www.tiendapumas.com or the one that replaces it may contain links to other websites which does not indicate that they are owned or operated by TIENDA PUMAS . Since TIENDA PUMAS has no control over such sites, it will NOT be responsible for the contents, materials, actions and/or services provided by them, nor for damages or losses caused by the use of them, whether caused directly or indirectly. . The presence of links to other websites does not imply a partnership, relationship, approval, endorsement by TIENDA PUMAS of said sites and their contents.
PUMAS STORE declines all responsibility regarding the information found outside the Web since the function of the links that appear is only to inform the User strong> about the existence of other sources of information on a specific topic. Therefore, TIENDA PUMAS will not have any responsibility for the correct functioning of such links, for the results obtained through said links, for the veracity and legality of the content or information that can be accessed, as well as as well as the damages that may be suffered by virtue of the information found on the linked website.
WARNING REGARDING THE POSSIBLE USE OF COOKIES
TIENDA PUMAS on its various websites may use cookies to record session information, such as quotes or specific information about which pages you visited, but said information is used on an anonymous and aggregated basis in such a way. that cannot be identified in it.
Cookies are small data files that are generated on the User's computer and that allow us to know various information (the date and time of the last time the user visited our website, the design of content that the user chose on their first visit to our website, among other data). The website may use cookies for purposes compatible with the privacy notice of TIENDA PUMAS.
On the TIENDA PUMAS sites, advertising may be broadcast or the execution of third-party functions that send cookies to the users' computer equipment. Through the use of these cookies, users are not personally identified, only their computer equipment.
As a User, you may change your options through your computer or internet browser to stop accepting cookies, or confirm whether you allow or reject them. However, if you disable cookies you may not be able to access some of the personalized features of our Website.
The User has the option to prevent the generation of cookies, by selecting the corresponding option in their Browser program.
NOTICE OF PRIVACY
This Notice does not constitute a Privacy Notice, to consult the privacy notice please consult it in the corresponding section on our website. https://www.tiendapumas.com/pages/aviso-de-privacidad or the one that came to replace it.
APPLICABLE LEGISLATION
Any controversy arising from the interpretation or execution of this Legal Notice will be interpreted under Mexican law.
Any controversy arising from this agreement, its existence, validity, interpretation, scope or compliance, will be submitted in the first instance to the rules and procedures established by the Federal Consumer Protection Agency (PROFECO) located in the city of Monterrey, Nuevo León, and in second instance to the applicable laws and the competent Courts of the City of Monterrey, Nuevo León; waived any jurisdiction that may apply due to domicile and the procedures will be carried out in Spanish.
PROCEDURE AND MEANS BY WHICH CHANGES TO THE LEGAL NOTICE WILL BE COMMUNICATED
TIENDA PUMAS reserves the right to make changes to this LEGAL NOTICE and may modify the content at any time, derived from new legal requirements; of our own needs for the products or services we offer; Changes in our business model, or other causes. We undertake to keep you informed about any changes that this LEGAL NOTICE may undergo, by publishing it on our website https://www.tiendapumas.com/pages/aviso-de-privacidad whichever replaces it.
Please review our other policies posted on this website. We reserve the right to make changes to our website, policies, Terms of Services, and these Terms of Use at any time and your continued use of the Services will constitute your acceptance of such changes. If any of these conditions shall be deemed invalid, void, or unenforceable for any cause, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.
Last update: October 11, 2023.