PM SHOP S.A.P.I. by C. V. (hereinafter referred to as the "PUMAS SHOP"), residing at Privada Reforma 108, Colonia Los Treviño, Santa Catarina, Nuevo León, México, 66150 is responsible for the website www.tiendapumas.com or the page for which it was replaced.

This contract describes the general terms and conditions ("General Terms and Conditions") applicable to the use of the services offered by PUMAS SHOP ("the Services") within the site www.tiendapumas.com ("" or the "site"). Its purpose is to regulate the use of this website. Any person who wishes to access or use the site or services may do so subject to the General Terms and Conditions, along with all other policies and principles that govern and are incorporated herein by reference.

PM SHOP S.A.P.I. by C. V. It is not a subsidiary or subsidiary of Club Universidad Nacional A. C., (also known as Pumas de la UNAM, Pumas UNAM or simply Pumas) but is a company outside the institution that provides service.

The use of the Web by a third party attributes the condition of User and, supposes the full acceptance of the User of each and every one of the Conditions that are incorporated in this Legal Notice. PUMAS SHOP can offer through the Web, www.tiendapumas.com services that may be subject to specific conditions on which the User in each specific service. 

PUMAS SHOP undertakes to ensure the accuracy and timeliness of the content of the website, including - by way of example and as appropriate - data on models, prices, services, assistance and others. Without prejudice to the assumption of this commitment, PUMAS SHOP It is not in a position to offer, nor does it offer any guarantee regarding the accuracy of the information of any kind collected on the website and that by mistake or omission it is incorrect or may have become outdated. In order to minimize the inconvenience caused by possible errors, it is recommended that they be used as guidelines.

The Services are only available to people who have the legal capacity to contract. The services may not be used by people who do not have that capacity, minors or Users of PUMAS SHOP that have been temporarily suspended or permanently disabled. If you are registering a User as a company, you must have the capacity to contract on behalf of such entity and to bind it under the terms of this Agreement.

To be able to use the services it provides PUMAS SHOPIt is mandatory that all the fields of the registration form have valid data. The future User must verify that the personal information made available to PUMAS SHOP, in order to register on the Site, be exact, precise and true ("Personal Data"), and undertakes to update the Personal Data as necessary. PUMAS SHOP You may use various means to identify your Users, but PUMAS SHOP It is NOT responsible for the accuracy of the Personal Data that its Users make available to them. Users guarantee and respond, in any case, to the veracity, accuracy, validity and authenticity of the Personal Data made available to PUMAS SHOP.

 

PRODUCT DESCRIPTIONS

All product information on our website is provided for informational purposes only. Before using the products always read the product labels, warnings and instructions for use. PUMAS SHOP try to be as precise as possible. Nevertheless, PUMAS SHOP does not warrant that descriptions or content is accurate, complete, reliable, current, or error-free. If you consider that a product offered in PUMAS SHOP does not meet its description, the only recourse at your disposal will be to return it, as long as it is returned unused and in accordance with the Return policy.

 

EXCHANGE, REFUND AND RETURNS POLICY  

PUMAS SHOP offers exchanges or returns, as long as no more than 30 calendar days have elapsed after receipt, that the defects are attributable to the manufacturer and not that there are no signs of use outside of ordinary use within the indicated period; The customer must pay for the return shipment to the Store and the Store will forward it at no additional cost to the Customer. 

Likewise, when a refund is requested, the following procedure must be followed, within a period of no more than 30 calendar days after receipt, the customer must pay for the return shipment to the Store and the Store will return it as follows: yes The payment was by credit or debit card, it is refunded to the card, but if it was paid with cash at a convenience store, pharmacy, self-service or SPEI bank transfer, it is refunded in credit at the online pumas store, unless the Customer's payment method is not supported.

To apply an exchange or return, the following points must be met:

  • The product has not been used and retains its original labels attached to the product
  • The product has manufacturing defects, clearly not generated by the user
  • The product arrived damaged to the recipient, shows signs of damage during shipping caused by the parcel company
  • The product delivered does not correspond to the one purchased on the portal, that is, a wrong product was sent
  • The product has not been personalized with any type of printing; that is, personalized products do not apply to any type of exchange or return, partial or total

To make the return or refund valid, you must inform the customer support team in the first 30 days from the date of delivery of the item and send photographs and / or videos that show how the package arrived.

Similarly, if the package arrives damaged, we ask the customer not to accept it from the delivery person and indicate that it will not be accepted for that reason, and we thank the customer for taking a picture of the package during the delivery attempt.

Subsequently, inform the merchant's customer service that the package that was being delivered was damaged and was not accepted, send the photographs and we will immediately proceed to send the product back to the customer at the same requested address.

No exchange, return or refund will be made on used products or products without a label attached to the product.

For any questions or clarification, we invite users to consult with our customer service team through our means of communication:

  • Email: contacto@pmshop.mx
  • Telephone: 81 8342 9160

 

RATES, FORMS OF PAYMENT AND BILLING

The rates and prices indicated will contain, unless otherwise indicated, the Value Added Tax corresponding to the Municipality of Santa Catarina, Nuevo León.

PUMAS SHOP reserves the right to modify, change, add, or eliminate the current rates, at any time, by publication on the website and / or, in the manner established in this Notice, which will unequivocally constitute notification to the users.

Unless expressly stated, prices do not include home delivery services.

Forms and methods of payment accepted by the website: Payment through PayPal and credit card payments with the Conekta application. As well as payments made by Gift Card and / or in cash through Oxxo, Banorte stores and SPEI transfers.

If you request billing, please request it the same week in which the order was made, attaching in a legible way the proof of payment and proof of purchase, to the mail contacto@pmshop.mx.

 

OFFERS AND PROMOTIONS

The offers and promotions that are indicated will be adjusted to the availability of the product and the indicated duration.

In case of not expressly indicating a duration of the offer and / or promotion, it will be understood as valid while stocks last. 

 

PRODUCT AVAILABILITY ON THE INTERNET PORTAL  

All information and details regarding the availability, shipping or delivery of a product are only estimates. When you place your order, we will send you a message confirming receipt of your order. In the event that, for any reason, during the processing of your order, the product ordered by you is no longer available, the charge is made, but the order will be canceled and the money will be refunded according to the procedure indicated above, except in case you have chosen to pay with gift cards, in which case the refund will be made on an existing gift card or on a new gift card, as indicated below.

If the product you ordered is not available, we will allow you to order the same subject to inventory confirmation. If we cannot obtain the desired product, your order cannot be confirmed. For orders paid with gift cards we will refund the full amount that would have been paid, on the existing gift card or on a new gift card. 

We only allow purchases of products in quantities corresponding to the typical needs of an average household. This applies both to the number of products ordered in the same order and to the case in which the customer chooses to place several orders for the same product. In the event that a customer places an order for multiple units of the same product or multiple orders for the same product, we reserve the right to reduce the number of products ordered.

 

DELIVERY METHOD  

National shipments are made exclusively by DHL, in the event that DHL, depending on the geographic location of delivery, does not have delivery availability, a delivery alternative will be evaluated.

 

WARRANTY

Several products available for purchase are covered by a warranty. For more information regarding the guarantees offered by PUMAS SHOP please ask specifically about the product.

 

LIMITATION OF LIABILITY

THE SERVICES OF PUMAS SHOP AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND OTHER SERVICES INCLUDED IN OR OTHERWISE AVAILABLE TO YOU THROUGH THE WEBSITE OF PUMAS SHOP ARE PROVIDED BY PUMAS SHOP OVER A BASE "AS IS" Y "AS AVAILABLE”UNLESS OTHERWISE SPECIFIED IN WRITING.

PUMAS SHOP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY NATURE, EXPRESS OR IMPLIED, IN CONNECTION WITH THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED IN OR OTHERWISE AVAILABLE TO YOU THROUGH THE SERVICES OF PUMAS SHOP, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES OF PUMAS SHOP IT IS AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, PUMAS SHOP DISCLAIMER ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

PUMAS SHOP DOES NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS AND OTHER SERVICES INCLUDED IN OR OTHERWISE AVAILABLE TO YOU THROUGH THE SERVICES OF PUMAS SHOP, SERVERS PUMAS SHOP OR ELECTRONIC COMMUNICATIONS SENT BY PUMAS SHOP THEY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. 

PUMAS SHOP SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY NATURE RESULTING FROM THE USE OF ANY PUMAS SHOP, OR OF ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED IN OR OTHERWISE AVAILABLE TO YOU THROUGH THE SERVICES OF PUMAS SHOP, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

SOME LAWS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE RELEASES, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. THE RELEASES, EXCLUSIONS AND LIMITATIONS WILL APPLY TO THE MAXIMUM PERMITTED UNDER APPLICABLE LAW.

INFORMATION ABOUT THE PRODUCTS CONTAINED ON THIS WEBSITE IS PROVIDED FOR INFORMATION PURPOSES ONLY. BEFORE USING THE PRODUCTS ALWAYS READ THE LABELS, WARNINGS AND INSTRUCTIONS FOR USE. PUMAS SHOP ASSUMES NO LIABILITY FOR INACCURACIES OR DIFFERENCES IN PRODUCT INFORMATION.

CORRECT USE OF THE WEBSITE

The User undertakes to use the Web, the contents and services in accordance with the Law, (Industrial Property Law, Copyright Law, etc.) applicable regulations, jurisprudence, criteria issued by the Authority (Jurisdictional and / or Administrative and / or Organism Constitutional Autonomous), this Legal Notice, good customs and public order. In the same way, the User agrees not to use the Website or the services provided through it for purposes or effects that are illicit or contrary to the content of this Legal Notice, harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Web or its services or prevent normal enjoyment of the Web by others Users.

Also, the User expressly undertakes not to destroy, alter, modify, supplant and / and render useless in any other way, damage data, codes, programming, programs or electronic documents and others found on the website of www.tiendapumas.com.

The User undertakes not to obstruct the access of other users to the access service through the massive consumption of computer resources through which PUMAS SHOP provides the service, as well as perform actions that damage, interrupt or generate errors in said systems. The User undertakes not to introduce programs, viruses, malware, fishing, macros, identity theft, applets, ActiveX controls or any other logical device or sequence of characters that cause or are likely to cause any type of alteration in the computer systems of PUMAS SHOP or third parties.

The User undertakes not to obtain information, messages, graphics, drawings, sound and / or image files, photographs, recordings, software and in general, any kind of material accessible through the Web or the services offered therein.

 

INTELLECTUAL PROPERTY OF THE CONTENT OF THE WEBSITE 

All the contents of the Web, unless otherwise indicated, are owned by the company that owns the nominative brand, mixed brand, unnamed brand that appears on the products.

PUMAS SHOP does not use the trademark and / or distinctive sign, it only describes and publishes a product for sale, so the industrial property belongs to the company that owns the nominative brand, mixed brand, unnamed brand that appears on the products, Therefore, it does not require a license to exploit the brand.

Likewise, all trade names, trademarks or distinctive signs of any kind contained on the Web are protected by Law.

PUMAS SHOP does not grant any type of license or authorization for personal use to User on its intellectual and industrial property rights or on any other right related to its website and the services offered on it. Therefore, the User acknowledges that the unauthorized reproduction, distribution, commercialization or transformation of the elements indicated in the previous sections constitutes an infringement of the intellectual and / or industrial property rights of PUMAS SHOP or the owner thereof.

The contents of the screens relating to the services of www.tiendapumas.com or the one that would replace it, as well as the programs, databases, networks, files that allow the User to access and use their Account, are the property of PUMAS SHOP and are protected by the applicable legislation on industrial property and intellectual property. The improper use and the total or partial reproduction of said contents are prohibited, unless expressly authorized in writing by PUMAS SHOP.

 

LIABILITY REGIME

The User is solely responsible for the infractions that may be incurred or for the damages that may be caused or caused by the use of the Web, remaining PUMAS SHOP, exonerated of any kind of liability that may arise from the actions of the User. 

The User is solely responsible for any claim or legal, administrative, judicial or extrajudicial action, initiated by third parties against
PUMAS SHOP based on the use by the User of the Web. In your case, the User will assume all expenses, fines, penalties, rights, costs and compensation that are caused to PUMAS SHOP due to such claims or legal actions.

 

RESPONSIBILITY FOR THE OPERATION OF THE WEB

PUMAS SHOP declines all responsibility that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of the electronic system, motivated by causes beyond the control PUMAS SHOP.

Likewise, PUMAS SHOP It also excludes any liability that may arise from delays or blockages in the operational functioning of this electronic system caused by deficiencies or overload in the telephone lines or on the Internet, as well as damages caused by third parties through illegitimate interference beyond the control of PUMAS SHOP.

 

RESPONSIBILITY OF USER COMMENTS 

As the ratings, comments and replies are made by the Users, they will be included under the sole responsibility of the Users who issue them. PUMAS SHOP It has no obligation to verify the veracity or accuracy of the same and is NOT responsible for the statements made there by any User, for the purchases or sales that the Users make taking them into account or for the trust placed in the qualifications of the counterparty or by any other comment expressed within the site or through any other means, including email. PUMAS SHOP reserves the right to remove those comments that are considered inappropriate or offensive. PUMAS SHOP maintains the right to exclude those Users who are the subject of negative comments from different sources. 

Because the verification of the identity of Users on the Internet is difficult, and is based on the good faith of the information provided by them, PUMAS SHOP cannot confirm, nor does it confirm, the intended identity of each User. Therefore, the User has a User reputation system that is periodically updated based on data related to their activity on the site and the comments entered by Users according to the operations they have carried out. This reputation system will also consist of a space where Users can make comments and replies to the ratings received and access them. Said comments will be included under the sole responsibility of the Users who issue them. 

 

LIABILITY FOR LINKS / LINKS 

The place www.tiendapumas.com or the one that replaced it may contain links to other websites which does not indicate that they are owned or operated by PUMAS SHOP. In order to PUMAS SHOP It does not have control over such sites, it will NOT be responsible for the contents, materials, actions and / or services provided by them, nor for damages or losses caused by the use of them, whether caused directly or indirectly. The presence of links to other websites does not imply a partnership, relationship, approval, endorsement of PUMAS SHOP to said sites and their contents. 

PUMAS SHOP declines all responsibility with respect to the information that is outside the Web since the function of the links that appear is only to inform the User on the existence of other sources of information on a specific topic. Hence PUMAS SHOP will not have any responsibility for the correct functioning of such links, for the result obtained through said links, for the veracity and legality of the content or information that can be accessed, as well as for the damages that may be suffered by virtue of the information. found on the linked web.

 

WARNING ON THE POSSIBLE USE OF COOKIES

PUMAS SHOP On its various websites, it may use cookies to record session information, such as quotes or specific information on which pages you visited, but such information is used on an anonymous and aggregated basis in such a way that you will not be able to be identified in it.

Cookies are small data files that are generated on the user's computer. User and that allow us to know various information (The date and time of the last time the user visited our website, the content design that the user chose on his first visit to our website, among other data). The website may use cookies for purposes compatible with the privacy notice of PUMAS SHOP. 

On the sites of PUMAS SHOP advertising can be issued or the execution of third-party functions that send cookies to the computer equipment of users. By using these cookies, users are not personally identified, only their computer equipment.

As a User, you will be able to change your options through your computer equipment or internet browser to stop accepting cookies, or to confirm if you allow or reject them. However, if you disable cookies, you may not have access to some of the personalized features of our Website.

The User has the option to prevent the generation of cookies, by selecting the corresponding option in their Browser program.

 

NOTICE OF PRIVACY 

This Notice does not constitute a Privacy Notice, to consult the privacy notice please consult it in the corresponding section within our website. https://www.tiendapumas.com/pages/aviso-de-privacidad or the one that would replace it.

 

APPLICABLE LEGISLATION

Any controversy arising from the interpretation or execution of this Legal Notice will be interpreted under Mexican law.

Any controversy derived from this agreement, its existence, validity, interpretation, scope or compliance, will be submitted in the first instance to the rules and procedures established by the Federal Consumer Prosecutor's Office (PROFECO) located in the city of Monterrey, Nuevo León, and in second instance to the applicable laws and to the competent Courts of the City of Monterrey, Nuevo León; renounced to any outside that by reason of domicile could correspond to him and the procedures will be carried out in Spanish language.

 

PROCEDURE AND MEANS BY WHICH CHANGES TO THE LEGAL NOTICE WILL BE COMMUNICATED

PUMAS SHOP reserves the right to make changes to this LEGAL WARNING and may modify the content at any time, derived from new legal requirements; of our own needs for the products or services we offer; Changes in our business model, or other causes. We promise to keep you informed about the changes that this may undergo LEGAL WARNING, by publishing it on our website  https://www.tiendapumas.com/pages/aviso-de-privacidad the one that would replace it.

Please review our other policies posted on this website. We reserve the right to make changes to our website, policies, Terms of Services, and these Terms of Use at any time, and your continued use of the Services will certify your acceptance of such changes. If any of these conditions is considered invalid, null, or unenforceable for any reason, said condition will be considered independent and will not affect the validity and enforceability of any of the remaining conditions.

 

Last update: January 16, 2021.

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