Frequent questions

Is my purchase safe?

Yes, your purchase is 100% secure. We ship our products using the best packages to ensure they arrive safely. In addition, we have security systems to protect your purchase, your payment information will be protected and we will not have access to them.

Are the products original?

Yes, all our products are 100% original and official.

How long does it take to ship?

We ship your purchases in 48 hours or less, from then on it will take 3 to 5 business days to reach their destination, depending on your location.

In high seasons, when the volume of orders and shipments increases, delivery times may be extended, as parcel companies present a considerable increase in the number of shipments.

Delivery times may be affected by agents external to the trade, such as weather factors, environmental and health contingencies, general delays in parcel service, theft, loss, etc.

Can I customize my jersey?

You can now personalize your jersey, as well as many other products!

What payment methods are there at Tiendapumas.com?

We accept payments with PayPal, credit card, debit card, cash payment at OXXO branches, cash payment at Banorte branches and SPEI bank transfers.

6 fortnights with Kueski Pay
5 installments with Postponement

All payments are protected and insured, we will not have access to your banking details.